Terms and Conditions

Policy: It is Wadsworth Quad’s policy to treat our customers in exactly in the way we like to be treated ourselves. We know how small print can put people off, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own ‘large print’ version. You should note that your statutory rights under the current consumer protection laws are not affected and in fact are probably enhanced).

Data ; Privacy:Please click here for our privacy policy.

Supply: We undertake to supply you with the goods described on our Website by any date you might reasonably request knowing that our products have to be processed and posted. If you have an urgent order it is always advisable to discuss your requirement on the telephone. Some of our products are nearly always available for immediate despatch. Unless we have specifically agreed otherwise, delivery will be as soon as possible and not longer than 30 days.

Contact: We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. We will not email you at all without your permission.

Delivery:Obviously you the customer recognise that we do rely on Royal Mail’s postal service or UPS Carriers to perform the ‘contract’. We monitor the performance of our carriers continuously.

Guarantee: In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

Refunds: In the event of loss, late delivery or dissatisfaction with the product supplied and a replacement is not acceptable, the goods should be returned (if possible) and a full refund will be sent. If initial payment was by Credit Card, then the refund will be made back to your Credit Card Company. If however payment was by cheque, then the refund will be posted to you by cheque promptly. Our major concern is to maintain our happy relationship with you our customer. If the goods ordered were a gift to a third party, the parcel is sent not only with your message but a note (and SAE) asking them (your giftee) to contact us immediately if they feel the goods are not in perfect condition or they believe the postal/courier services may have failed to deliver promptly. We suggest that we will attend to this without any fear of embarrassment to you. We feel this is what you the donor would want us to do on your behalf.

Payment: Although our customers offer payment at the time of placing their order, it is our policy not to action Credit Cards or cash cheques until the week in which the goods are to be dispatched. Many of our customers submit their Christmas Orders in October and their payment therefore, may not be processed for almost eight weeks. Payment online will be through ‘Google checkout’ or ‘Paypal’ or ‘Protx’ with our own bank the Royal Bank of Scotland which is totally secure (BS7799 - Code of Practice for Information Security Management)

VAT: All our prices listed on our web shop include VAT.
Complaints: Well we don’t have a procedure - because it has never really got to that situation. Clearly we take any complaint very seriously and would expect to contact you almost by return - but at Christmas time this might lead to a delay of 24 hours. It is an all hands on deck (parcel packing) scenario at this time of year.

Law and Jurisdiction:Any contract for your purchase from Wadsworth Quads is governed by and has to be interpreted under the Law of the UK, and you agree that such contract will be subject to the non-exclusive jurisdiction of the UK courts.

Final Note: We are D.H.Wadsworths and Sons, 204 Barnsley Road Wakefield, West Yorkshire, WF4 and withhold the high values of trading and quality service they demand. All products are processed , and delivered by them.
Any concern that you might have regarding security, privacy or complaint in connection with making a purchase online you can contact us here.